Analysis of Suzuki infotainment system for elderly.
Analysis of Suzuki infotainment system for elderly.
PROBLEM
FM radio controls in modern infotainment systems create invisible friction for older drivers, especially when the system gives no feedback during critical actions.
PROBLEM
FM radio controls in modern infotainment systems create invisible friction for older drivers, especially when the system gives no feedback during critical actions.
PROBLEM
FM radio controls in modern infotainment systems create invisible friction for older drivers, especially when the system gives no feedback during critical actions.
METHOD
7-Step DISCO Cognitive Task Analysis across 27 sub-tasks, scoring stress, error potential, and ease of use at every interaction point.
METHOD
7-Step DISCO Cognitive Task Analysis across 27 sub-tasks, scoring stress, error potential, and ease of use at every interaction point.
METHOD
7-Step DISCO Cognitive Task Analysis across 27 sub-tasks, scoring stress, error potential, and ease of use at every interaction point.
OUTCOME
3 design interventions, 6 design recommendations targeting the highest-friction moments with save-to-preset identified as the single most broken interaction in the entire flow.
OUTCOME
3 design interventions, 6 design recommendations targeting the highest-friction moments with save-to-preset identified as the single most broken interaction in the entire flow.
OUTCOME
3 design interventions, 6 design recommendations targeting the highest-friction moments with save-to-preset identified as the single most broken interaction in the entire flow.
POV OF
Jaiveer is 55 and is familiar with FM radio and used to button-based interfaces, which are similar to the touchscreen layout. He has good memory and doesn’t get confused easily but struggles when unexpected errors occur or when the system resets. He mostly uses FM radio and isn’t familiar with other car features.
POV OF
Jaiveer is 55 and is familiar with FM radio and used to button-based interfaces, which are similar to the touchscreen layout. He has good memory and doesn’t get confused easily but struggles when unexpected errors occur or when the system resets. He mostly uses FM radio and isn’t familiar with other car features.
POV OF
Jaiveer is 55 and is familiar with FM radio and used to button-based interfaces, which are similar to the touchscreen layout. He has good memory and doesn’t get confused easily but struggles when unexpected errors occur or when the system resets. He mostly uses FM radio and isn’t familiar with other car features.
WHY USE DIS-CO METHOD
Most usability methods told me what went wrong. But DISCO also told me why it felt wrong, by mapping cognitive load, display friction, stress, error risk, and ease of use at every single step of the interaction.
Scroll down slow to start the engine
WHY USE DIS-CO METHOD
Most usability methods told me what went wrong. But DISCO also told me why it felt wrong, by mapping cognitive load, display friction, stress, error risk, and ease of use at every single step of the interaction.
WHY USE DIS-CO METHOD
Most usability methods told me what went wrong. But DISCO also told me why it felt wrong, by mapping cognitive load, display friction, stress, error risk, and ease of use at every single step of the interaction.
WHY USE DIS-CO METHOD
Most usability methods told me what went wrong. But DISCO also told me why it felt wrong, by mapping cognitive load, display friction, stress, error risk, and ease of use at every single step of the interaction.
Scroll down slow to start the engine
Strenghts
Deficiencies
Strenghts
Deficiencies
Minimal spacing between element groups reduces glancability
FM is inside a widget stack, small swipes leads to unwanted swipes
Missing pause button for FM and media options in widget.
Low visibility for text and icon elements due to crowded background
Font size hierarchy not established for active widget elements
Strenghts
Deficiencies
Minimal spacing between element groups reduces glancability
FM is inside a widget stack, small swipes leads to unwanted swipes
Missing pause button for FM and media options in widget.
Low visibility for text and icon elements due to crowded background
Font size hierarchy not established for active widget elements
Fixing it
Strenghts
Deficiencies
FM1/FM2/FM3 touch targets too small and visually undifferentiated.
AM/PM indication and highlighted indicators missing apart from home screen.
No visual indication for saving channels to presets.
Visual feedback absent for next auto-seek channel button.
low readability of text due to crowded background.
Strenghts
Deficiencies
FM1/FM2/FM3 touch targets too small and visually undifferentiated.
AM/PM indication and highlighted indicators missing apart from home screen.
No visual indication for saving channels to presets.
Visual feedback absent for next auto-seek channel button.
low readability of text due to crowded background.
Strenghts
Deficiencies
Fixing it
Below is a very brief glimpse of the main research process and process document
Click on the image to access it
SYNTHESIS OF THE STUDY
Ergonomic and
Intuitive Infotainment
Placement
Visible reach of elements in Ergonomics zone for driver.
Matte screen to reduce glare.
Bigger Iconography & no conflict categorization
Adaptive and
Responsive System
Behavior
Multi-level Brightness screen Adaptation for smooth transitions.
Station Auto-Highlight for faster glancability.
Adaptive and
Responsive System
Behavior
Multi-level Brightness screen Adaptation for smooth transitions.
Station Auto-Highlight for faster glancability.
Adaptive and
Responsive System
Behavior
Multi-level Brightness screen Adaptation for smooth transitions.
Station Auto-Highlight for faster glancability.
Clear and Consistent
Feedback
Mechanisms
Utilization of haptic and sound feedback to confirm inputs.
Animation + chime audio cue to signify task completion for user reassurance
Clear and Consistent
Feedback
Mechanisms
Utilization of haptic and sound feedback to confirm inputs.
Animation + chime audio cue to signify task completion for user reassurance
Clear and Consistent
Feedback
Mechanisms
Utilization of haptic and sound feedback to confirm inputs.
Animation + chime audio cue to signify task completion for user reassurance
Enhanced
Usability
and Navigation
Consistent and intuitive iconography for reduces cognitive load.
Provision of clear confirm/cancel options with icons for critical actions
Optimal Visual
Design and
Readability
Ensuring strong contrast and font readability across all displayed information to maximize legibility in various lighting conditions.
Optimal Visual
Design and
Readability
Ensuring strong contrast and font readability across all displayed information to maximize legibility in various lighting conditions.
Optimal Visual
Design and
Readability
Ensuring strong contrast and font readability across all displayed information to maximize legibility in various lighting conditions.
Smart Feature
Management and
User Control
Inclusion pre-driving ambient setup suggestions to allow users to personalize
Addition of a return-to-FM option as a convenient shortcut for users
Smart Feature
Management and
User Control
Inclusion pre-driving ambient setup suggestions to allow users to personalize
Addition of a return-to-FM option as a convenient shortcut for users
Smart Feature
Management and
User Control
Inclusion pre-driving ambient setup suggestions to allow users to personalize
Addition of a return-to-FM option as a convenient shortcut for users
SOME QUESTIONS YOU MIGHT HAVE
Why this user?
An Elderly was deliberately choose because for a case they naturally provide an extreme user in a user set where there are proven sign for their cognitive decline with age, making them a perfect group to focus on.
Why this user?
An Elderly was deliberately choose because for a case they naturally provide an extreme user in a user set where there are proven sign for their cognitive decline with age, making them a perfect group to focus on.
Why this user?
An Elderly was deliberately choose because for a case they naturally provide an extreme user in a user set where there are proven sign for their cognitive decline with age, making them a perfect group to focus on.
What did I eliminate?
The 2 illustrated screens showcase the focus on improving experience with minor changes to the existing designs to keep the design language cohesive.
What did I eliminate?
The 2 illustrated screens showcase the focus on improving experience with minor changes to the existing designs to keep the design language cohesive.
What did I eliminate?
The 2 illustrated screens showcase the focus on improving experience with minor changes to the existing designs to keep the design language cohesive.
Constraints.
I did considered redesigning the entire infotainment but scoped down to the FM flow because of the project timeline of 2 weeks, which helped me to focus on depth over breadth for the project.
Constraints.
I did considered redesigning the entire infotainment but scoped down to the FM flow because of the project timeline of 2 weeks, which helped me to focus on depth over breadth for the project.
Constraints.
I did considered redesigning the entire infotainment but scoped down to the FM flow because of the project timeline of 2 weeks, which helped me to focus on depth over breadth for the project.